Frequently asked questions

Booking

What should I do if I don't receive a confirmation email?


Skyrabbits is a flight search and travel deals website. We do not take bookings, issue tickets, take payment or have any access to individual travel details. If you didn't get a confirmation from the airline or travel agent you booked with, first check your junk folder. If it's not hiding in there and you still haven't received an email after 24 hours, you'll need to contact your airline or travel agent.




How can I change or cancel my booking?


You'll need to contact the airline or travel agent you booked with as we do not hold nor have any access to individual travel records.




I don't know who I booked my flights with. How do I find out?


The company you booked with should appear on your booking confirmation. If you don't have the confirmation we recommend checking your bank or credit card statement to see who processed your payment.




I'm not sure if my booking went through. How do I find out?


Don't try to book again - you could end up with two bookings. Go ahead and contact the company you booked with directly to confirm if the transaction was successful.




Is hold baggage included in the prices shown?


Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes. Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agency site and add this on as you go through the booking process.





Searching

Can you help me with a flight quote?


You can use our powerful flight, hotel and car rental search tool to find the best deal, but you will need to contact the company offering the deal for a tailored quote. You can also sign up for our world-class newsletter to find out about travel deals and sales straight to your inbox.




How do I search for flights for a large group?


Our search criteria allows you to search for multiple flights of up to nine people, but you will not see a group discount for this type of search. Group discounts are best secured by searching for a single ticket fare, and then contacting the supplier for additional deals.





Price

What's included in the price shown?


The prices you see on Cheapflights should include all mandatory fees. However, you'll need to check non-mandatory fees such as seat selection, baggage and meals before you book your flight with your chosen airline or travel agent. These fees normally show up as you go through the process of booking and paying for your flight. Please note, all fares are subject to availability.




Is hold baggage included in the prices shown?


Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes. Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agency site and add this on as you go through the booking process.




Can I trust the partners on your site?


Each of our thousands of partners goes through a vetting process, whereby we can set the highest standards of service for our users. If you have any questions or concerns about a partner, please contact us.





COVID-19 Travel Guide

I want to cancel my flight


Many airlines are adjusting their summer schedules based on a variety of factors, including country-specific entry restrictions and the demand for air travel. If you need to cancel a previously booked flight, you may be allowed to change your flight or receive a credit for use at a later date. We recommend using each airline's online self-service tools, as call centers are experiencing extremely high volumes. Forgot who you booked with? Check your email confirmation or credit card statement for the name of the company that serviced your reservation. Government advisories and airline policies are changing every day. Check with your airline for the latest status.




I need to book a flight soon


If you need to travel in the near future, here are a few things to keep in mind: Travel safely Take care of your health and protect others by frequently washing your hands, staying home if you feel unwell, and covering your mouth and nose with your bent elbow when you cough or sneeze. Stay informed We’re closely monitoring the coronavirus (COVID-19) situation and its effect on your travel plans. Look for destination-specific travel warnings and regular updates about when you can safely travel again. Check entry restrictions Many countries have enacted new entry restrictions due to COVID-19. Make sure you meet the entry requirements of every country you’ll be visiting before you book.




I want to plan a future vacation


Flexible change and cancellation Many airlines, hotel chains and rental car agencies are offering enhanced flexibility for new bookings. We added a Flexible Option filter on our Flights page and a “Free Cancellation” filter on our Hotels and Cars pages to help you identify these options.